What if I get a bill that seems higher than expected?

When patients receive services from out-of-network providers, they may experience higher deductibles or coinsurance due to their insurance company's plan design. In some instances, insurance companies do not provide clear or accurate information regarding your coinsurance and deductible. In addition to any out-of-network cost-sharing that a patient might owe (like coinsurance or copayments), many out-of-network providers or facilities bill patients for the difference between the billed charge and the amount your health plan paid (unless prohibited by state law). This is called “balance billing.” As this is non-compliant, MyOme will not balance bill patients.

If you feel your bill is incorrect or if you would like to speak with MyOme about a payment plan or for support with your bill, please contact us at 650-582-3336, Monday to Friday, 8:00am-6:00pm Central Time or email us at billing-inquiry@myome.com.